If a shipment is refused and is returned to Cumberland Customs by the carrier, the client will be billed any return shipment fees as well as the cost to resend the shipment. This includes shipments where the carrier is unable to deliver after multiple attempts. 

All damage claims must be reported within 24 hours of receipt of the shipment. Cumberland Customs will provide all necessary documentation, but the client must initiate all claims. The recipient must keep all packing materials so the carrier can investigate them. Cumberland Customs accepts zero responsibility for Dealer and/or their customers who misplace or discard the packaging of a damaged shipment. After reporting the loss/damage with the carrier, contact Cumberland Customs immediately with pictures of the damaged item(s) and packaging to proceed with the claim.